EMERGING TECHNOLOGY

                                delivering solutions and services based on your needs, not ours

 
 


Flexible service desk model tailored to your business and user requirement


In all our service management models we follows ITIL principles and reinforce this best practice approach

through our industry standard enterprise and system monitoring and our detailed quality assurance processes.


All Emerging Technology service desk models are completely flexible and customised to the specific requirement

of your business with Service Level Agreements to define the scope of support you have requested.


As part of our support services, you can choose the Service Desk Model that works best for your IT delivery

infrastructure.




















Management reporting - identify trends and training needs, giving you complete

visibility to your service requirement.


Whichever service model you choose, we provide management reporting to document and track the type and

frequency of queries and faults. We review these with you at regular intervals to identify any trends and possible

underlying system issues. Using these fault report assessments and reviews, we can help to determine any system

or application upgrade or user  training requirements.





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